Refund & Cancellation Policy

At Shizi Softwares, we strive to deliver the highest quality software solutions. Due to the custom nature of our development services and digital products, our refund policy differs from that of physical goods.

1. Project Cancellations

• Notice Period: Clients on retainer agreements must provide a 30-day written notice for cancellation.
• Milestone Payments: Payments already made for completed and approved milestones are non-refundable.

2. Refunds

Refunds are considered only under the following circumstances:

• If we fail to deliver the project as per the agreed specifications in the contract.
• If a cancellation request is made within 24 hours of an initial deposit payment, provided no work has commenced.

3. Dispute Resolution

If you are unsatisfied with our service, we encourage you to contact us immediately. We are committed to finding a fair resolution, which may include:

• Additional rounds of revisions at no extra cost.
• Service credits for future projects.
• Partial refund based on the scope of uncompleted work.

4. Contact Us

For any billing or refund related queries, please contact our accounts team at [email protected].