Web Hosting Support

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Web Hosting Server is the lifeline of every website. It should be up and running 24/7.

We are available 8 hours a day! Contact to request a detailed analysis and evaluation of your plan.

Outsourced Web Hosting Support

Our awarding winning team at Mahto provides you and your customers instant support round the clock – over phone, helpdesk and live chat. All our engineers are certified and recognized as top-tier talent in web hosting support, each with years of experience.

5 REASONS WHY SHIZI IS THE RIGHT CHOICE FOR WEB HOSTING SUPPORT

8+ Years Experience
Flexible Billing
Certified Engineers
24/7 Availability
Web Hosts Love Us

Affordable price plans for you!

Shizi Startup

We will monitor your servers 24/7, restore failed services and keep your systems up to date.

$

70

35 /mo

Server support
24/7 server monitoring and rescue
15 minutes response to alerts
Security monitoring
Adjustment and hardening of the initial system
Regular server updates
Patch 911
Backup monitoring and audits
Security and hardening audits
Performance optimization
Hardware troubleshooting
Website monitoring and rescue

24/7 on-demand assistance

Infrastructure design and configuration

Site maintenance

Small website fixes

Server / application migrations

Correction of messaging errors

SSL configuration and renewals

Server user management

Cluster / LB maintenance

Popular Choice

Shizi Pro

We will Support Upto 5 Servers & Unlimited Domain*.

$

140

70 /mo

Server support
24/7 server monitoring and rescue
15 minutes response to alerts
Security monitoring
Adjustment and hardening of the initial system
Regular server updates
Patch 911
Backup monitoring and audits
Security and hardening audits
Performance optimization
Hardware troubleshooting
Website monitoring and rescue

Pay As You Go

Get emergency assistance. Save with bulk pricing.

$

70

35 /hour

Single event support
Emergency support
30 minutes response
24/7 on-demand support
Direct Skype access
Restoring offline services
Blacklisted IP recovery
Spam cleanup
Patching vulnerable software
Server data restoration
Recovering from a hardware fault
Fixing high CPU
DoS rescue
Disk space cleanup
Repairing corrupt databases
Web server error fixing
Website error resolution
Cluster / LB maintenance
.
.
.
.

THE SHIZI DIFFERENCE

Support by Computer Science graduates

At Shizi, your business will be supported by certified IT engineers with in-depth knowledge of servers, operating systems, networks and DevOps.

Over 400 servers supported

In the past 8 years, Shizi has supported over 400 servers for website owners, web hosts, data centers, and more. We have achieved this growth by treating the business of each of our customers like ours.

Market leader for over 8+ years

Shizi has the greatest history of outsourced support. Since 2014, we have established all the important references in terms of quality support, such as ultra-fast responses, dedicated staff, etc.

Located in India

We manage our front-line telephone support operations from Delhi , as well as technical support and server management from Lucknow, India.!

We have got you covered

We are your server administrators and we have the server management tools necessary to resolve your issues. If you need help, we’re here for you. Some common problems we solve are:

Corrupted RAID recovery

We will rebuild your software or hardware RAID if it is corrupted.

Infected website recovery

We will restore a clean backup or manually clean up the site if the backup, or manually clean the site if backup is unavailable.

IP blacklist removal

We will remove your IP address and fix the vulnerability that caused the blacklisting.

Database repair

We will recover your data using native database tools or restore from a backup if necessary.

Bruteforce mitigation

If someone tries to force your server, we will block their IP to protect your applications.

Fix Email Errors

If your business mail, marketing lists, or other mails fail, we will fix that.If your business mail, marketing lists, or other mails fail, we will fix that.

Website monitoring and rescue

With Shizi performance monitoring and server optimizations, your server will be in good hands.

Disaster recovery

We will help you restore your server completely or partially in the event of a problem.

How we help

We will manage your web hosting infrastructure and transparently support your customers over phone, live chat and help desk. Here’s what you get by partnering with us.

24/7 availability

Our web hosting support engineers help your customers 24 hours a day, 7 days a week. Your customers will always receive prompt and friendly support.

Multichannel support

We maintain 24/7 web hosting support channels by phone, help desk and live chat. Your customers will benefit from rapid assistance 24/7 on any channel of their choice.

Web hosting technical support

When your customers need help setting up or troubleshooting their hosted services, our support engineers will come to their aid in minutes.

Maintain server performance

We avoid customer complaints by proactively monitoring the health of your server. We fix abusive processes, slow services and more to keep your server fast.

Server hardening

We fix your servers as soon as new vulnerabilities are revealed, and we periodically audit server security to strengthen server defenses.

Emergency rescue

If your server or services fail for any reason (database error, hardware error, etc.), we will quickly fix the problem and put the server back online.

Server installation and configuration

When you need a new feature implemented in your hosting infrastructure, we will help you do it the right way - from design to configuration and maintenance.

Customization of servers / services

We will help you integrate various applications such as the billing system to your servers and refine the services to meet the needs of your business.

SUPPORTED PLATFORMS

Accordions

Yes, it is likely that we already support the servers running your technology. Shizi manages more than 250 servers from more than 10 web service companies worldwide. We help companies transition to new technologies and platforms as they emerge.

Yes. We support a wide range of platforms, including PHP, Microsoft.Net, and their associated frameworks. We will deal with application framework errors such as Laravel cache issues, .Net configuration issues, etc.

As soon as you signup, our infrastructure management team leader will get in touch with you to conduct an initial server assessment. We’ll then fix any vulnerabilities we find and optimize your server for your application/business. After that, we’ll audit your server periodically, update your software, and send you reports with recommendations.

Yes. Shizi Pro is a credit-based support plan. You benefit from 36 hours of expert assistance for 1 year. You can decide to use it for regular maintenance (including updates, backup audits, security auditss, etc.), or you can use the experts to help you with on-demand requests like installing software, troubleshooting errors, etc.

Less than 24 working hours. After receiving your order.